Refund policy

Refund Policy

We strive to provide the best quality skincare and beauty products and services to our customers. Due to the nature of skincare and personal-care products, we follow a strict refund policy to maintain hygiene and product safety.

Eligibility for Refund

Refunds are considered only in the following circumstances:

The customer receives an incorrect product.
The product is damaged during transit.
The product is confirmed to be defective due to an issue on our part.

Any claim for a damaged, defective, or incorrect product must be made within 48 hours of delivery.

For a refund or replacement request, the product must be unused and in its original packaging, with original safety seals intact, where applicable.

Proof of purchase, such as the order confirmation or order details, may be required.

Non-Refundable Products & Requests

Due to strict hygiene and product-safety standards, the following are not eligible for a refund:

Opened or used skincare and beauty products.
Products with broken, removed, or tampered safety seals, unless the damage occurred during transit.
Products damaged due to misuse, improper storage, or improper handling by the customer.
Change-of-mind requests.
Products purchased as clearance or final sale items, where applicable.

Please ensure that you carefully check your order and product before opening or using it.

Refund Process

If you receive a damaged or incorrect product:

Contact our WhatsApp Support at +92 349 9597753 within 48 hours of delivery.
Provide your order details along with clear photos of the parcel and product.
An unboxing video should be provided where available, particularly for products damaged during transit.
Once the claim is reviewed and approved, we may arrange a replacement or refund, depending on the circumstances.
If a refund is approved, it will be processed according to the applicable payment method and processing time.

We reserve the right to review the provided photos/videos and product condition before approving any refund or replacement.

Shipping Costs

Shipping charges are generally non-refundable, except where the customer has received an incorrect or damaged product and the claim has been approved by our team.

For approved cases, we will advise the customer regarding any applicable return or delivery arrangements.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at:

WhatsApp Support: +92 349 9597753

Please provide clear photos of the parcel and product. An unboxing video is also recommended as evidence of the condition of the parcel and product upon delivery.

The product should remain unused and in its original packaging with safety seals intact, where applicable.

After reviewing the claim, we may provide a replacement or refund, as applicable.

Important Note

Because skincare and beauty products are hygiene-sensitive items, we cannot accept returns or refunds simply because a customer has changed their mind, does not like the product after opening it, or has already used the product.

Customers are encouraged to review the product details and ingredients carefully before placing an order and to contact our support team if they need assistance.

Contact Us

If you have any questions regarding our Refund Policy or need to report a damaged or incorrect order, please contact our WhatsApp Support:

+92 349 9597753

Our team will be happy to assist you.